ServiceNow

ServiceNow is a cloud-computing platform that helps organizations manage digital workflows for enterprise operations. Enhance the Employee and Customer experience with digital workflows by automating frequent requests boosting employee productivity and quickly addressing customers issues.

Give the control back to employees and customers with self-service capabilities such as an AI-powered chatbot, knowledge base, service catalogs, and communities.

Low-code No-code Solutions

Build modern workflow applications by automating and digitizing processes in a short amount of time.

Automate Workflows

Automate and manage repeatable tasks to enhance productivity. Automatically assign tasks without user intervention.

Integration Solutions

ServiceNow’s integration solutions allow business to integrate with any external application or platform creating re-usable integration actions to automate any business process.

ServiceNow is changing the way you do business!

Typical Use Case for ServiceNow

Here are some of the most common areas where ServiceNow is implemented:

IT Services

Incident Management
Problem Management
Change and Release Management
Request Management
Knowledge Management
NOW Mobile*
Self-Service*
Virtual Agent**

Customer Service

Case Management
Workspace
Omni-Channel
Advanced Work Assignment
Predictive Intelligence
Customer Service Management Mobile
Knowledge Management
Communities
Field Service Management
Walk-Up Experience

HR Service

Case and Knowledge Management
Employee Service Center
Employee Document Management
Self-Service
Enterprise Onboarding and Transitions
Predictive Intelligence
Analytics & Intelligence

Project and Portfolio Management

Agile Development
Scaled Agile Framework (SAFe)
Innovation Management
Project Portfolio
Demand Management
Investment Funding
Mobile Project Status
Resource Management
Test Management
Timesheet Dashboards

* Available for Customer Service, HR, and Project and Portfolio Management
** Available for Customer Service and HR

How We Help You Implement ServiceNow in Your Day to Day Processes:

We combine years of experience across multiple industries ensuring optimal value from ServiceNow solutions.

initiate

Understand the customer, begin the preparation work, staff the delivery team, formally kickoff engagement.

prepare

Hold workshops to understand process and platform needs. Finalize engagement timeline and refine configuration requirements (stories).

create

Run Agile Scrum cycles to realize business objectives and value through rapid configuration and transparent reporting.

transition

Support user acceptance testing (UAT); provide customer support readiness, training, go-live, and post go-live support.

close

Formally close engagement, solicit internal feedback of lessons learned, and assess success.