ServiceNow is a cloud-computing platform that helps organizations manage digital workflows for enterprise operations. Enhance the Employee and Customer experience with digital workflows by automating frequent requests boosting employee productivity and quickly addressing customers issues.
Give the control back to employees and customers with self-service capabilities such as an AI-powered chatbot, knowledge base, service catalogs, and communities.
Build modern workflow applications by automating and digitizing processes in a short amount of time.
Automate and manage repeatable tasks to enhance productivity. Automatically assign tasks without user intervention.
ServiceNow’s integration solutions allow business to integrate with any external application or platform creating re-usable integration actions to automate any business process.
Here are some of the most common areas where ServiceNow is implemented:
* Available for Customer Service, HR, and Project and Portfolio Management
** Available for Customer Service and HR
Understand the customer, begin the preparation work, staff the delivery team, formally kickoff engagement.
Hold workshops to understand process and platform needs. Finalize engagement timeline and refine configuration requirements (stories).
Run Agile Scrum cycles to realize business objectives and value through rapid configuration and transparent reporting.
Support user acceptance testing (UAT); provide customer support readiness, training, go-live, and post go-live support.
Formally close engagement, solicit internal feedback of lessons learned, and assess success.