Cloudworks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, Ontario’s accessibility laws and Americans with Disabilities Act (ADA).
Cloudworks is responsible for fulfilling all applicable requirements listed under the Accessibility for Ontarians with Disabilities Act, 2005. The purpose of this accessibility plan is to clearly outline the steps we are taking to meet those requirements and to improve opportunities for people in Ontario with disabilities. We will continue to regularly review our human resources policies to prevent or remove systemic employment barriers, ensure they are compliant with legislation and reflect best practices.
At Cloudworks we always strive for excellent customer service. We are dedicated to providing customer service to people with disabilities in a manner that is consistent with the following key principles:
To ensure that customer service is prioritized, we have created and published a Cloudworks Accessibility and Accommodations policy.
We are constantly working towards creating a better process for receiving and responding to feedback about the way our organization provides customer service to people with disabilities, including what action will be taken if a complaint is received.
We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
In 2020, our website was updated to meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
From 2020 to 2021, Cloudworks has been working on a document standardization project. This document standardization process is on-going and includes streamlining content and document control to ensure documents meet accessibility standards. New templates and branding have been put into place, so all Cloudworks internal and external publications are more accessible.
We are committed to training staff and volunteers in Ontario’s and ADA accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We train all our employees and volunteers on accessibility as it relates to their specific roles.
In 2020, we implemented mandatory training as part of our onboarding process: